Refund and Billing Policy

1. How Credits Work

RepuFix operates on a credit-based consumption model. Credits are the unit of account used to access paid features within the Service. Credits are purchased in advance and deducted from your balance each time you perform a credit-consuming action.

Credit-consuming actions include, but are not limited to:

• Email address verification — credits are deducted per address verified at the time the verification request is processed
• List cleaning operations — credits are deducted based on the number of rows processed
• Lead classification and scoring — credits are deducted per lead classified
• Simulation runs — credits are deducted per simulation executed based on list size
• Bulk export or data enrichment operations where applicable

The current credit cost for each action is displayed in the Service at the time of use. Credit costs are subject to change with advance notice as described in Section 8. Credits have no monetary value, cannot be transferred between accounts, and cannot be redeemed for cash except where required by applicable law.

2. No Refunds for Consumed Credits

Credits that have been consumed are non-refundable under any circumstances. Once a credit-consuming action is initiated and processed, the credits are considered used regardless of:

• Whether you were satisfied with the output or result
• Whether the output contained errors, inaccuracies, or unexpected classifications
• Whether you intended to consume credits for that action
• Whether you uploaded incorrect or unintended data
• Whether the result differed from your expectations based on marketing materials, documentation, or prior runs

This policy reflects the nature of the Service: processing resources are consumed at the time an action is performed, and those costs cannot be recovered. We encourage users to test with small batches before processing large datasets.

3. Unused Credits

Unused credits that remain in your account balance after a purchase are generally non-refundable. However, RepuFix may, at its sole discretion, issue a partial or full refund for unused credits in the following limited circumstances:

• You request a refund within 7 calendar days of the original purchase date and have not consumed any credits from that purchase
• A verified technical error on our end resulted in credits being deducted without a corresponding action being completed
• RepuFix permanently discontinues the Service and provides advance notice of fewer than 30 days

Refund requests must be submitted in writing to billing@repufix.io within the applicable window. Requests submitted after the window has passed, or for accounts that have consumed credits from the relevant purchase, will not be eligible for a refund regardless of the remaining unused balance.

Credits do not expire as long as your account remains active and in good standing. Credits are forfeited upon account termination for any reason, including voluntary closure or enforcement action.

4. Subscription Plans

If you purchase a subscription plan, the following billing terms apply:

• Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan) at the price displayed at the time of purchase
• Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date through your account settings
• Cancellation takes effect at the end of the current billing period — you retain access to the Service and any included credits for the remainder of the paid period
• Subscription fees for the current billing period are non-refundable upon cancellation, including any unused credit allocation included with the plan
• Downgrading to a lower-tier plan takes effect at the start of the next billing cycle — you will not receive a prorated refund for the difference in plan value
• Upgrading to a higher-tier plan takes effect immediately — you will be charged the prorated difference for the remainder of the current billing period

Annual subscription plans are billed in full at the start of each annual period. If you cancel an annual plan before the end of the annual term, no refund will be issued for the remaining months, except in cases of verified Service unavailability as described in Section 7.

5. Payment Processing and Failed Payments

All payments are processed through our third-party payment processor (Stripe). By providing payment information, you authorize us to charge the payment method on file for all applicable fees. You represent that you are authorized to use the payment method provided.

If a payment fails due to insufficient funds, expired card, or any other reason, we will notify you and may retry the charge. If payment is not received within 7 calendar days of the due date, we reserve the right to suspend your access to the Service until the outstanding balance is settled. Continued non-payment may result in account termination and forfeiture of any remaining credits.

You are responsible for keeping your payment information current. RepuFix is not liable for any service interruption resulting from payment failure due to outdated or invalid payment details.

6. Chargeback Prohibition and Billing Abuse

You agree to contact us at billing@repufix.io to resolve any billing dispute before initiating a chargeback or payment dispute with your card issuer or bank. Filing a chargeback without first attempting resolution with us constitutes a material breach of these Terms.

Consequences of chargeback abuse and billing fraud include:

• Immediate suspension of your account pending investigation
• Permanent termination of your account if the chargeback is found to be fraudulent or made in bad faith
• Forfeiture of all credits remaining in your account at the time of suspension
• Reporting of the incident to payment processors, which may affect your ability to transact with other merchants
• Civil action to recover the disputed amount plus any fees, costs, or penalties imposed on RepuFix by the payment processor as a result of the chargeback

The following conduct also constitutes billing abuse and may result in account suspension or termination:

• Creating multiple accounts to exploit free trial credits or introductory offers
• Using stolen, fraudulent, or unauthorized payment methods
• Attempting to reverse or cancel transactions after consuming credits
• Coordinating with others to share a single account or credit balance across multiple users or organizations in violation of plan terms

7. Service Outages and Credit Errors

If credits are deducted due to a verified technical error on our part — for example, a system failure that charged credits for an action that did not complete — we will restore the affected credits to your account upon confirmation of the error. Restoration of credits, not monetary refund, is the standard remedy for technical credit errors.

To report a suspected credit error, contact billing@repufix.io within 30 days of the incident with your account email, the date of the error, the action attempted, and any relevant details. Errors reported after 30 days may not be eligible for credit restoration. We do not issue refunds for errors attributable to user actions, incorrect data uploads, or misunderstandings of how the Service operates.

8. Pricing Changes

We reserve the right to change credit pricing, plan pricing, and the credit cost of individual actions at any time. For existing subscribers on a paid plan, pricing changes will take effect at the start of your next billing cycle following at least 14 days of advance notice by email or in-app notification.

Changes to the credit cost of individual actions (e.g., verification costs per row) will be communicated in the Service and will apply to new actions taken after the effective date. Credits already purchased are not retroactively adjusted in value due to pricing changes.

9. Taxes

Displayed prices are exclusive of applicable taxes unless otherwise stated. You are responsible for all taxes, duties, levies, or similar government charges applicable to your purchases, based on your location and the nature of the transaction. Where RepuFix is required by law to collect and remit taxes, those amounts will be added to your invoice at checkout. If you are a business customer with a valid tax exemption, contact billing@repufix.io before purchase to apply the exemption.

10. No Refunds for Policy Violations

If your account is suspended or terminated for any violation of our Terms of Service or Acceptable Use Policy, you forfeit all credits, subscription value, and any other prepaid amounts remaining in your account at the time of suspension or termination. No refund will be issued in these circumstances, regardless of when the payment was made or how much of the balance remains unused.

This applies equally to accounts terminated for spam, illegal data use, billing fraud, chargeback abuse, or any other violation described in our Acceptable Use Policy or Terms of Service.

11. Billing Disputes

If you believe you have been charged incorrectly, contact us at billing@repufix.io within 30 days of the charge in question. Include your account email, the transaction date, the amount charged, and a description of why you believe the charge is incorrect. We will review your dispute and respond within 5 business days.

Disputes not raised within 30 days of the charge may be considered waived. This does not limit any rights you may have under applicable consumer protection laws.